La Doña Mexican FoodOrder · Rewards Order support
Refunds & Order Issues
Updated September 20, 2026If something is wrong with your order, contact us as soon as possible so our team can make it right.
Call (815) 291-8656Cancellations
Contact us immediately if you need to cancel. We can usually cancel and refund an order before the kitchen begins preparing it. Once preparation has started, cancellation or a full refund may not be available.
Missing, incorrect or damaged items
Please contact us the same day and provide your order number. Depending on the issue, we may offer a replacement, store credit or a refund for the affected item.
Food quality and preferences
Because food is prepared to order and is perishable, completed orders cannot be returned. We generally cannot refund items based only on personal taste, spice preference or a change of mind, but we still want to hear about quality concerns.
Approved refunds
Approved refunds are sent to the original payment method. Banks and card issuers commonly take 5–10 business days to post a refund after it is processed.
Third-party delivery orders
For orders paid through a delivery marketplace, refund requests may need to be completed through that service. Contact us too if the issue involves how your food was prepared.
Contact us
Call (815) 291-8656 or email contact@ladonamexicanfood.com. La Doña Mexican Food is located at 116 S Adams Ave, Freeport, IL 61032.
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